For any special delivery instructions, please email us at firstname.lastname@example.org with your order number as the reference.
Shipping & Delivery
All online orders are processed and shipped within 2-3 business days. Please allow for additional processing time during periods with high order volumes such as promotional, sale, or pre-Christmas periods.
Any online orders containing pre-order styles will be processed and dispatched in full without split shipments. Once pre-order styles become available, order fulfilment will commence from the date specified upon the relevant pre-order product page.
All United States, Canada and Mexico orders are shipped from Dallas, United States using USPS and UPS.
All New Zealand orders are shipped from Auckland, New Zealand using NZ Post.
All United Kingdom and European orders are shipped from Northamptonshire, United Kingdom using Royal Mail and DPD.
In the event of a redirection back to the sender due to failed delivery at no fault of the sender, any additional shipping costs and import fees required for the return to sender will be charged to the receiver. Any refunds issued in association with such redirections will be made less any freight on export, freight on re-import, customs taxes, duties, fees and charges. Any re-shipment of returned orders will incur an additional shipping cost.
- United States2-4 business days via UPS
- United States4-8 business days via USPS
- Canada6-8 business days via UPS
- United Kingdom2-5 business days via Royal Mail or DPD
- Europe4-10 business days via DPD
- New Zealand1-5 business days via NZ Post
- Rural delivery areas1-2 additional business days
Price (Shipping rates may vary)
- United States - Express$20
- United States - StandardFree for orders above $250
- United States - Standard$10 for orders below $250
- New Zealand - Courier$10
- Canada - StandardFree for orders above $250
- Canada - Standard$20 for orders below $250
- United Kingdom - Express£10
- Europe - Standard€20
- Rest of Worldcalculated at checkout
Above: BAINA within a mid-century home, in Australia. Captured by Lillie Thompson.