Taxes & Duties

BAINA processes orders from the following destinations:

• Australia:
  Orders to Australia and Asia
• New Zealand:
  Orders to New Zealand
• Northern Ireland:
  Orders to United Kingdom and Europe
• Unites States:
  Orders to Canada, Mexico and United States

Applicability

• International orders shipping to destinations outside Australia, New Zealand, United Kingdom, United States and the European Union may be liable for import charges.
• Recipients are responsible for all customs duties, taxes, import fees, and related charges, including brokerage costs.
• BAINA will not be held liable for the payment of such charges under any circumstances.
• Please contact your local customs office to find out if your order will incur any import fees prior to completing your online purchase.

Customs Charges

• Fees are determined by local customs depending on shipment destination, order contents, and consignment value.
• Fees may be charged to the recipient prior to delivery or after receipt of goods.
• Before placing your online order, we recommend contacting the customs office of the country of destination for advice regarding local import regulations.

Undeliverable Shipments

• Shipments may be abandoned or destroyed by the carrier if they become undeliverable due to the receiver's refusal to pay import costs.
• Consignments that have been abandoned or destroyed by the carrier for this reason are not eligible for refund, replacement or compensation.

Returned Shipments

• Failed or returned shipments due to the receiver's refusal to pay import fees will incur any return costs associated with the consignment's return.
• Additional shipping and import fees for returned shipments will be charged to the receiver by way of deduction from the order's refund.
• Refunds for returned shipments will be issued less shipping, customs, duties, and fees.